Answers to your
Questions
The frequently asked questions below are designed to answer the most common questions asked by our clients. Click each of the following questions to view the answer. Should you have any further questions, please refer to our Contact page.
What areas does Kids' Wheels LLC service?
My son/daughter needs transportation how do I sign up?
Who do you work for?
Do you provide car seats and booster seats?
What safety equipment do the vehicles have?
All vehicles are equipped with first aid kits, “spill kits” (for cleaning up bodily fluids), fire extinguishers, reflective triangles, “Carrying School Children” signs as well as clearly visible “Kids Wheels’ LLC” signs to help ensure the child can find the correct vehicle. Each driver has a cell phone with a hands free Bluetooth. Garmin GPS’s are provided to help the driver find the correct location. All vehicles also are equipped with a GPS tracking system so we can know where the vehicle is at all times. Each vehicle also carries a required number of booster seats. Car seats are provided upon request. Cameras with CCTV capabilities allow us to monitor activity in the van in real time.
How about vehicle maintenance?
Each vehicle must go through a yearly “bumper to bumper” inspection by the CT Department of Motor Vehicles in addition to brake inspections every 6000 miles and “bumper to bumper” inspections by our own mechanics every 3 months. The drivers perform “pre-trip” inspections each time the vehicle leaves for a run to ensure all lights, the horn, and other equipment is performing correctly. All mechanics used are certified mechanics.
Do the drivers have special licensing?
How long will the driver wait for my child to come out of the house?
What is required to obtain a "V" endorsement?
All drivers must pass a pre-employment drug test as well as random drug testing. We check their driving record with the DMV, they must pass a D.O.T. physical as well. They also must be fingerprinted and their background is checked out by the F.B.I. and a search of their name on the sex offender website is done along with a check for negative contact with DCF. A 10-hour safety class is required before they can qualify for a “V” endorsement. Once the endorsement is obtained the driver must submit to regular follow-up physicals and 6 hours per year of safety classes.
A child in my care is being driven by Kids' Wheels LLC, does the school or the social worker let you know when my child is not going to school?
We rarely receive notice from the school, Board of Ed or Social Worker about the child’s attendance. It is the responsibility of the guardian to let us know about any changes to the child’s schedule.
Can I have the child tell the driver about schedule changes?
No. Please call the office at 860-585-1883. Kids’ Wheels does not accept changes from the child. We must verify all changes with an adult.
Can I send a snack on the van with my child?
I’m sorry but for health and cleanliness reasons the children are not allowed to have food or drinks in the Kids’ Wheels vehicles.
Will we always have the same driver?
Are you a Taxi company?
What about the pickup from school?
We ask that the child exit the school promptly and meet the van in the agreed-upon area as quickly as possible. Again the drivers must pick up many children and get them to their destinations promptly. If you have taken your child out of school early for any reason, please be sure to let Kids’ Wheels know as early as possible so the driver is not waiting at the school needlessly.
